Careers

FIELD SERVICE ENGINEER

Primary Responsibilities: Performs full range of installations and repairs of spectrometry and chromatography products. Verifies performance on installed units on a regular basis. Troubleshoots and resolves difficult service situations. Works independently and prioritizes work schedule of service calls. Secondary responsibilities: Maintains own tool and parts inventory to ensure adequate supply. Maintains and enhances technical knowledge on company product lines through attendance and participation at in-house training programs, travel, telephone contact with manager and technical specialists, as well as self-study by reading trade journals, manuals and books. Performs all administrative duties including case handling procedures, etc. Required interactions: Sales team, service engineers and managers, technical support, and field applications

Required Skills/Knowledge: Skills normally acquired through completion of a Bachelor's degree (B.S. /B.A.) in Life Science, Engineering, or equivalent levels of job training and experience, five- plus years of field service engineering or technical support. Proven service experience and advanced knowledge level of chromatography is mandatory.  Job skills: Strong technical skills required to install and repair analytical instruments for chemistry, biochemistry or molecular biology labs. Strong analytical skills to assess and prioritize account service needs. Effective communication and customer service skills.

Job Knowledge: Intermediate electro-mechanical or laboratory knowledge of analytical instrumentation. Additional job abilities: Can perform independently and as part of a team. Must be able to travel within assigned geography and other territories in the U.S. Ability to instill customer satisfaction that is recognizable and valuable to the customer.  Proficient computer skills.

Send résumé/cover letter to JASCO Incorporated, Attn: Human Resources, 28600 Mary’s Court Easton, Maryland 21601 or e-mail Human Resources.