|
Support Agreements
JASCO offers different levels of Customer Support Agreements to help meet the individual needs of your laboratory. Each agreement is structured to make it simple to achieve the best possible laboratory performance with instruments you can trust. Our Customer Support Agreements allow you to easily budget and predict expenditures.
JASCO Customer Support Agreements provide all the services needed to increase system uptime and optimize performance. JASCO has a professional and dedicated staff of service engineers available to rapidly and accurately diagnose your instrument. Contact service@jascoinc.com to begin the benefits that a Customer support Agreement can provide.
ADVANTAGE SUPPORT
| The Advantage Support plan offers the ultimate coverage and includes: |
 |
all parts, labor, and travel costs |
|
two Preventative Maintenance (PM) calls per year |
|
one IQ/OQ service |
|
one free customer training class at Jasco |
|
unlimited phone support for technical and application issues |
|
20% discount on consumable parts |
FULL SUPPORT
The Full Support plan offers excellent coverage at a very reasonable cost to ensure your instrument is always in optimum running condition.
This plan includes: |
|
all parts, travel and labor costs, excluding consumables |
|
customized to one or two Preventative Maintenance calls per year |
|
discounted IQ/OQ service (performed at the same time as Preventative Maintenance) |
|
unlimited phone support for technical and application issues |
|
15% discount on consumable parts |
LIMITED SUPPORT
| The New Limited Support plan provides more moderate coverage, including: |
|
all parts and labor costs |
|
50% discount on travel for each call (no Preventative Maintenance) |
|
unlimited phone support for technical and application issues |
|
10% discount on consumable parts |
PREVENTATIVE MAINTENANCE SUPPORT
The Preventative Maintenance Support plan offers more economical coverage and is recommended as a minimal plan if there are budget constraints to consider.
This plan includes: |
|
one Preventative Maintenance call per year |
|
unlimited phone support for technical and application issues |
|
5% discount on consumable parts |
Contract Request Form
Contact our service and support team now through our CONTRACT REQUEST FORM or service@jascoinc.com and get the details that will keep your JASCO instrument the best-running instrument in the lab.
Customer Service
JASCO is known for its robust, trouble-free instrumentation. If, however, you do find it necessary to request service, we have a staff of dedicated, factory-trained technicians who can promptly respond to your needs.
|
